| # |
ACTION TYPE |
DEFINITION |
PENALTY FEE |
TIME LIMIT |
| 1 |
CHANGE PASSENGER NAME |
Voluntary changing/replacing a passenger on a confirmed booking in case the sailing is less than 120 days before departure. Guest changes refer to different name/surname, date of birth etc |
SAR 570 / per passenger changed |
Charges are applied from 120 days up to 14 DAYS prior to departure |
| 2 |
ADD PASSENGER in the same cabin |
Increase passenger count on a confirmed reservation. |
Total Fare of the added passenger |
Changes can be done up to14 DAYS prior to departure |
| 3 |
REMOVE PASSENGER from a confirmed booking |
Reducing a passenger count on a confirmed reservation |
Refund is not allowed on lower berth passengers. Standard cancellation rules apply on the uper berth pax |
Changes can be done up to 7 Days prior to departure |
| 4 |
CRUISE Cabin UPGRADE |
Changing a cabin on the CRUISE Part of the journey, to a higher cabin type / category (with higher fare) |
Price difference |
Changes can be done up to 24 Hours prior to departure |
| 5 |
CRUISE Cabin DOWNGRADE |
Voluntary changing a cabin to a lower category. |
Not Allowed |
Not Allowed |
| 6 |
Booking RESCHEDULE |
Voluntary changing the sailing date of a confirmed booking in case the sailing is less than 120 days before departure |
Processing fees (375 SAR) + Price Difference |
Charges are applied from 120 days up to 14 days* prior to departure |
| 7 |
Flight / CABIN UPGRADE from ECONOMY to BUSINESS CLASS |
Voluntary change the cabin class of the FLIGHT part of the journey |
AT CHECK IN AIRPORT |
AT CHECK IN AIRPORT |
| 8 |
Flight / Checked - In LUGGAGE weight |
Defines the maximum weight of a CHECKED-IN luggage. The company applies a "PER PIECE" policy. The standard dimension is 158cm |
ECONOMY class: One (1) piece of maximum 32 KG and standard dimension is 158 cm
BUSINESS class: Two (2) pieces of maximum 32 KG each and and standard dimension of each piece is 158 cm |
|
| 9 |
Flight / HAND BAG allowance |
Defines the maximum weight and size of a HAND BAG. The company applies a "PER PIECE" policy |
ECONOMY class: One (1) piece of maximum 7 KG
BUSINESS class: One (1) pieces of maximum 12 KG each |
|
| 10 |
Flight / EXTRA Checked-in LUGGAGE |
Adding ONLY ONE (1) additional Checked-In luggage on the flight part of the journey. The standard dimension is 158cm |
SAR 575 / per passenger / flight / piece |
Can be requested up to 7 DAYS prior departure |
| 11 |
Flight / ADVANCE SEAT SELECTION |
ADVANCE SEAT SELECTION is not allowed |
NOT ALLOWED |
NOT ALLOWED |
| 12 |
Flight / WEB CHECK IN |
Web Check In for the flight part of the journey is not available. |
NOT AVAILABLE |
NOT AVAILABLE |
| 13 |
Flight / AIRPORT CHECK IN |
The time before the flight departure, where the passengers need to be present for the CHECK IN at the departure/arrival airport |
|
Passengers have to arrive at the airport at least 90 mins prior departure |
| 14 |
Flight / MILES Earning |
Loyalty points related to the flight part of the journey |
NOT AVAILABLE |
NOT AVAILABLE |
| 15 |
Flight / NO SHOW |
Penalty applicable in case a passenger is NO-SHOW without prior notice to AROYA |
100% Charge of the total fare paid by the passenger |
NA |
| 16 |
Flight / MEAL SELECTION |
The option to select your meal preference for the flight part of the journey |
NOT AVAILABLE. Standard Meals are provided |
NOT AVAILABLE |
| 17 |
Flight / GUESTS with DISABILITIES |
GUESTS with DISABILITIES for the FLIGHT part of the journey |
NO FEE |
UPON 14 Days prior departure |
