Flights Transport Terms and Conditions

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ACTION TYPE

DEFINITION

PENALTY FEE

TIME LIMIT

1

CHANGE PASSENGER NAME

Voluntary changing/replacing a passenger on a confirmed booking in case the sailing is less than 120 days before departure. Guest changes refer to different name/surname, date of birth etc

SAR 570 / per passenger changed

Charges are applied from 120 days up to 14 DAYS prior to departure

2

ADD PASSENGER in the same cabin

Increase passenger count on a confirmed reservation.

Total Fare of the added passenger

Changes can be done up to14 DAYS prior to departure

3

REMOVE PASSENGER from a confirmed booking

Reducing a passenger count on a confirmed reservation

Refund is not allowed on lower berth passengers. Standard cancellation rules apply on the uper berth pax

Changes can be done up to 7 Days prior to departure

4

CRUISE Cabin UPGRADE

Changing a cabin on the CRUISE Part of the journey, to a higher cabin type / category (with higher fare)

Price difference

Changes can be done up to 24 Hours prior to departure

5

CRUISE Cabin DOWNGRADE

Voluntary changing a cabin to a lower category.

Not Allowed

Not Allowed

6

Booking RESCHEDULE

Voluntary changing the sailing date of a confirmed booking in case the sailing is less than 120 days before departure

Processing fees (375 SAR) + Price Difference

Charges are applied from 120 days up to 14 days* prior to departure

7

Flight / CABIN UPGRADE from ECONOMY to BUSINESS CLASS

Voluntary change the cabin class of the FLIGHT part of the journey

AT CHECK IN AIRPORT

AT CHECK IN AIRPORT

8

Flight / Checked - In LUGGAGE weight

Defines the maximum weight of a CHECKED-IN luggage. The company applies a "PER PIECE" policy. The standard dimension is 158cm

ECONOMY class: One (1) piece of maximum 23 KG and standard dimension is 158 cm

BUSINESS class: Two (2) pieces of maximum 32 KG each and and standard dimension of each piece is 158 cm

9

Flight / HAND BAG allowance

Defines the maximum weight and size of a HAND BAG. The company applies a "PER PIECE" policy

ECONOMY class: One (1) piece of maximum 7 KG

BUSINESS class: One (1) pieces of maximum 12 KG each

10

Flight / ADVANCE SEAT SELECTION

ADVANCE SEAT SELECTION is not allowed

NOT ALLOWED

NOT ALLOWED

11

Flight / WEB CHECK IN

Web Check In for the flight part of the journey is not available.

NOT AVAILABLE

NOT AVAILABLE

12

Flight / AIRPORT CHECK IN

The time before the flight departure, where the passengers need to be present for the CHECK IN at the departure/arrival airport

Passengers have to arrive at the airport at least 90 mins prior departure

13

Flight / MILES Earning

Loyalty points related to the flight part of the journey

NOT AVAILABLE

NOT AVAILABLE

14

Flight / NO SHOW

Penalty applicable in case a passenger is NO-SHOW without prior notice to AROYA

100% Charge of the total fare paid by the passenger

NA

15

Flight / MEAL SELECTION

The option to select your meal preference for the flight part of the journey

NOT AVAILABLE. Standard Meals are provided

NOT AVAILABLE

16

Flight / GUESTS with DISABILITIES

GUESTS with DISABILITIES for the FLIGHT part of the journey

NO FEE

UPON 14 Days prior departure