Privacy Policy

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section that you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us

Do we process any sensitive personal information? As and when necessary, we may process sensitive personal information, with your consent or as otherwise permitted by applicable laws. Learn more about sensitive information we process.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with applicable laws. With your consent, we may also process your information for other purposes. We process your information only when we have a valid legal reason to do so. To ensure compliance with legal regulations and adherence with any applicable laws, we will continuously monitor and review all data relations with any user through the figure of our Data Protection Officer (hereinafter, the “DPO”). Learn more about how we process your information.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Red Sea Cruise Company has a formal user registration and deregistration process for granting access to all information systems. These systems include and are not limited to, web portals, operating systems, network infrastructure, physical locations and mobile devices.

Users should develop and implement security conscious work habits to reduce the likelihood of unauthorized viewing, access, or disclosure of sensitive information within Red Sea Cruise Company. Security-conscious work habits include:

1. ensuring sensitive information is protected from accidental viewing by persons passing through the workspace;
2. ensuring that only the documents required for current work are out of their normal file cabinet;
3. covering up, filing or storing paper documents when visitors are present in the work area;
4. clearing, changing or turning off the computer screen (for example, minimize open windows, lock the PC) so that sensitive information is not displayed when visitors are present in the work area; and
5. not discussing sensitive information in open workspaces or public areas.

In the event that due to any circumstance we become aware of a data breach of personal data, the data controller must notify the Saudi Authority for Data and Artificial Intelligence (hereinafter, “SDAIA”) within 72 hours of becoming aware of the breach and must notify data subjects without undue delay.

A data breach must be reported to SDAIA and the applicable data subjects where:

1. it may cause harm to the personal data (or, in the case of notifications to SDAIA, to the data subject him- or herself); or
2. conflicts with their rights or interests

Learn more about how we keep your information safe. 

What are your rights? Depending on where you are located geographically, the applicable laws may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting service request url https://aroya.com/contact-us, or by contacting us at DPO@aroya.com or by post 7403 Alkurnaysh Road - Ash Shati Dist. Unit No 3701, Jeddah 23511 – 2445, Kingdom of Saudi Arabia. We will consider and act upon any request in accordance with the applicable laws.

Want to learn more about what we do with any information we collect? Review the Privacy Policy in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

7. HOW LONG DO WE KEEP YOUR INFORMATION?

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

9. DO WE COLLECT INFORMATION FROM MINORS?

10. WHAT ARE YOUR PRIVACY RIGHTS?

11. CONTROLS FOR DO-NOT-TRACK FEATURES

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Privacy PolicyPersonal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us whenever you:

• register on the Services;

• express an interest in obtaining information about us or our products and Services;

• you participate in activities on the Services; or

• otherwise you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices that you make, and the products and features that you use. The personal information that we collect may include the following:

• names

• passports and/or official identifiable cards

• travel arrangements

• VISA (Verified International Stay Approval) information

• telephone numbers

• email addresses

• contact preferences

• billing addresses

• debit/credit card numbers

• banking information

• usernames

• passwords

Sensitive Information. Under the PDPL, the processing of personal data coming within the definition of 'sensitive data' requires the explicit consent of data subjects.

Explicit consent is defined as direct and explicit consent given by the data subject in any form that clearly indicates the data subject's acceptance of the processing of their personal data in a manner that cannot be interpreted otherwise, and whose obtention can be proven.

When necessary, with your explicit consent or as otherwise permitted by applicable laws, we process the following categories of sensitive information:

• passport or other government identifications

• financial data

• health data

• biometric data

• dietary data

Payment Data. We may collect data necessary to process your payment if you make reservation and/or purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Riyad Bank. You may find their privacy notice link(s) here: https://www.riyadbank.com/privacy-policy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically whenever you visit our website and / or use the Services.

We automatically collect certain information whenever you visit or navigate our website and / or use the Services. This information does not reveal your specific identity (such as, for example, your name or contact information) but may include device and usage information, such as your Internet Protocol (IP) address, browser and device characteristics, operating system, language preferences, referring Uniform Resource Locators (URLs), device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like most websites, we also collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy. You can disable all cookies; however, if you do so, the website may not function properly. If you disable only third-party cookies, you will not be prevented from making purchases on our website. If you disable all cookies, you may not be able to complete a purchase or be provided with any Services on our website.  

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).

• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling the location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources(such as public databases, joint marketing partners, affiliate programs, data providers and other third parties). This information may include mailing addresses, job titles, email addresses, telephone numbers, intent data (sometimes also referred to as 'user behaviour data'), IP addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with applicable laws. We may also process your information for other purposes with your consent. Any personal information processed by us in connection with this Privacy Policy is controlled by us, which is considered the “data controller” of your personal information under applicable laws, as a customer or a potential customer, including your voyage with us and use of our other Services, websites, mobile applications, contacting our service agents, call centers, booking to use our Services through third parties and travel agents.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate booking creation and authentication and otherwise manage user bookings. We may process your information so you can create a booking reference and receive an SMS, email confirmation or ticket of each person in your booking.

• To deliver and facilitate delivery of Services to the user. We collect and process your information to provide you with the Services that you have requested, such as booking cruises, managing reservations, and offering onboard amenities and activities.

• To respond to user inquiries/offer support to users. Your information is used to address your inquiries, provide customer support, and resolve any issues that may arise during your cruise experience, ensuring a seamless and enjoyable journey for you.

• To send administrative information to you. We may process your information to communicate essential details regarding your booked cruises, updates to our terms and policies, important service-related notifications, and other relevant administrative information.

• To fulfil and manage your orders. Processing your information allows us to efficiently manage and fulfill your cruise bookings, handle payments, facilitate onboard purchases, manage returns or exchanges, and ensure smooth transactions throughout your cruise journey.

• To enable user-to-user communications. If you choose to utilize onboard communication features or interact with fellow passengers through our offerings, we may process your information to facilitate these interactions.

• To request feedback. Your information may be processed to request feedback about your cruise experience, enabling us to enhance and tailor our Services to better meet your preferences and expectations.

• To send you marketing and promotional communications. With your consent, we may use your personal information for marketing purposes, including sending promotional offers, updates on upcoming cruises, and special deals. You have the option to opt out of receiving such communications at any time.

• To deliver targeted advertising to you. We may process your information to provide personalized content, advertisements, and offers that align with your interests, preferences, and onboard location. Please refer to our Cookies Policy for more details on how this is implemented.

• To protect our Services. Your information may be processed as part of our efforts to safeguard our Services, including monitoring, and preventing fraudulent activities, ensuring the security of transactions, and maintaining a safe onboard environment.

• To identify usage trends. We analyze information about how you interact with our cruise services to gain insights into usage patterns. This helps us enhance and improve our offerings to better suit our customers' needs.

• To determine the effectiveness of our marketing and promotional campaigns. Processing your information allows us to evaluate the success and relevance of our marketing efforts, ensuring that our promotional campaigns are meaningful and beneficial to our customers.

• To save or protect an individual's vital interest. In rare circumstances where necessary to prevent harm or protect an individual's vital interests during a cruise, we may process your information in accordance with legal requirements as per the applicable laws .

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

Personal information for the purposes of the provision of Services will be processed in accordance with applicable laws on a lawful basis and legitimate interest that are relied on including, one or more of the following legal grounds:

(1) the individual has given their consent to the processing of their data for one or more specific purposes;

(2) the processing of the data would result in an actual interest to the data subject and the data subject cannot be practically or possibly contacted;

(3) the processing is mandated by law or by a prior agreement to which the subject is a party;

(4) the data controller is a public entity, and the processing of data is essential for security or judicial purposes; or

(5) the processing is necessary and in the legitimate interests of the data controller or another party, provided that it does not prejudice the rights of data subjects.

In Short: We process your personal information only when we believe that it is necessary and that we have a valid legal reason (i.e. legal basis) to do so under applicable laws, such as:

• with your consent when you provide this for processing the data for an identified purpose;

• to comply with laws;

• to provide you with Services;

• to enter into or fulfil our contractual obligations;

• to protect your rights; or

• to fulfil our legitimate business interests.

However, there are several exceptions to processing such information without your consent, which include the following:

• the processing of your data achieves an interest for you;

• the processing of your data is being conducted pursuant to another law or in implementation of a previous agreement with you;

• for security purposes or to satisfy judicial requirements; or

to achieve legitimate interests pursued by us, provided that (1) this does not prejudice your rights of or conflict with your interests and (2) such data is not sensitive data.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, travel agencies, or port authorities, amongst others ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:

• Data Analytics Services

• Data Storage Service Providers

• Finance & Accounting Tools

• Government Entities

• Port Authorities and Terminal Operators

• Payment Processors

• Performance Monitoring Tools

• Customer Service and Support Partners

• Catering and Hospitality Partners

• Healthcare Providers and Medical Services

• User Account Registration & Authentication Services

• Website Hosting Service Providers

• Cloud Computing Services

• Communication & Collaboration Tools

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

• Travel Agencies and Partner Networks. Sharing your information with authorized travel agencies or partner networks to facilitate bookings, provide personalized travel packages, and offer exclusive deals or promotions related to cruise services.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookies Policy.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in Saudi Arabia. If you are accessing our Services from outside Saudi Arabia, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?' above), in Saudi Arabia, and other authorized countries under applicable laws.

If you are not a resident in Saudi Arabia, then your country of residence may not necessarily have data protection laws or other similar laws comparable to those of Saudi Arabia. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

European Commission's Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than legally required past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records, notwithstanding information provided by customers that are necessary for booking and travel arrangements purposes and for using our Services such consent must be given by the parent or guardian of the minor. If you become aware of any data we may have collected from children under age 18, please contact us at DPO@aroya.com or by post to 7403 Alkurnaysh Road - Ash Shati Dist. Unit No 3701, Jeddah 23511 – 2445, Kingdom of Saudi Arabia.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as Saudi Arabia, the European Economic Area (EEA), United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like Saudi Arabia, the EEA), you have certain rights under applicable data protection laws. These may include the right (i) to be informed (ii) to request access and obtain a copy of your personal information, (iii) to request rectification or erasure or update; (iv) to restrict the processing of your personal information; (v) if applicable, to data portability; and (vi) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.

• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services and may affect purchasing of Services. For further information, please see our Cookies Policy.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), DPO TBC, by email at DPO@aroya.com or contact us by post at:

7403 Alkurnaysh Road - Ash Shati Dist. Unit No 3701, Jeddah 23511 – 2445, Kingdom of Saudi Arabia.

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country of residence, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://aroya.com/contact-us