Frequently Asked Questions

Only certain facilities on-board are available for your convenience 24/7.

Yes, AROYA Cruises has a dedicated nursery for kids between the ages 6 months to 24 months.

Yes, we provide child-friendly chairs in our restaurants.

Yes, we do have designated time slots for women-only in the pool.

Yes, water games are available for both children and adults.

Yes, shisha is offered in some selected lounges and cafés, which you can find listed on the menu.

All facilities and venues are available on www.AROYA.com, their respective operating hours will be shared soon.

The Medical Center is conveniently located on Deck 5. It is fully equipped and operated by a committed medical team, providing a level of care that matches reputable onshore medical facilities. Whether dealing with minor injuries or more pressing health concerns, our medical team is prepared to deliver attentive and proficient care.

Yes, AROYA Cruises is committed to ensuring a comfortable and inclusive experience for all guests. We provide Special Needs Staterooms (ADA) and offer special equipment to accommodate individuals with disabilities, including those with hearing or visual impairments.

Yes, we offer business owners dedicated meeting and conference rooms onboard AROYA Cruises. These rooms are equipped with state-of-the-art technology and services to ensure a productive and seamless experience while sailing with us.

Certainly! We have a library located on Deck 6 onboard the ship.

We have a spacious dedicated children's area, the largest of its kind. It is divided into age groups and features the Sailor's Workshop, the Chefs Academy, and more venues offering limitless opportunities for fun and enjoyment. For more information about our Kids and Teens Venues, please visit our wesbite.

Yes, the pharmacy is in the Medical Clinic on Deck 5.

We offer baby cribs and linen upon guest request. You can request them during the booking process or while onboard. Kindly note that availability is limited.

Hand towels, bath towels, and face cloths are provided in your cabin for your convenience. Pool towels can be found at the Pool towel stations located on the pool deck. Additionally, suites and cabins are equipped with pool towels for your use. Guests may also use the ship pool towels when going ashore to the

Yes, slippers are available only in the suites and villas.

Yes, guests are allowed to bring food and beverages into AROYA cabins and suites. They can also order from our diverse menu through room service.

All cabins are equipped with both Type G and Type C charging outlets for your convenience.

Upgrades are available for a fee and are subject to availability. To inquire about prices and availability, please visit Guest Services one hour after the ship departs.

Room service is charged for regular cabins, and it is complimentary for Suites and Villas only (with additional fees for ordering from Specialty restaurants).

Your package includes all main meals from breakfast to dinner. Enjoy a variety of complimentary dining options onboard AROYA.

Smoking is prohibited inside restaurants, it is only allowed in designated areas.

Baby food is not available on board. However, we do offer a specially curated Kids Menu for children aged 3 and above.

1. Brewed Coffee

2. Self-service Water from dispensers

3. Soda (from soda dispensers)

4. Juice options from the dispenser (orange, apple, pineapple, still & sparkling water)

5. Powdered hot chocolate

6. Hot water dispenser for tea bags (English breakfast, Green Tea)

Yes, AROYA Cruises provide Iftar and Suhoor meals for guests during the holy month of Ramadan

The Details of our Spa services and menus will be available soon.

The details of our Internet packages will be available soon.

Adds-on will be added to the offerings on our websites and all guests will be notified about any new offers and updates.

Yes,we provide paid babysitting services at the nursery for children aged 0-2 years. Additionally, we have three separate kids venues catering to different age groups: one for children aged 3-6, another for ages 7-12, and a dedicated teens club for those aged 13-17.

We offer a wide range of entertainment on board, between shows, activites, and more. We also have many options for specality dining. For more information, visit www.AROYA.com

Adds-on will be added to the offerings on our websites and all guests will be notified about any new offers and updates.

Currently, VIP add-ons are not available. However, we are actively working on introducing these features in the near future.

At AROYA Cruises, we have a smart casual dress code recommendation for most venues and times, although we don't enforce a specific dress code. Here are some guidelines to follow:

1. Avoid swimwear, wet clothes, and bathrobes in restaurants and indoor bars and lounges.

2. For dinner hours (19:00 - late), refrain from wearing shorts, sportswear, and sleeveless t-shirts in the Main Dining and Specialty Dining rooms.

3. Dress modestly, refrain from public displays of affection, and use appropriate language and gestures.

4. Please avoid wearing underpants, night garments, nightgowns, attire that violates public morality, clothing with racial emblems, or outfits that promote depravity and nudity in public venues.

We appreciate your cooperation in adhering to these guidelines.

To ensure safety and appropriateness, we kindly ask that all swimwear be made of nontransparent, water-friendly materials. Please refrain from wearing swimwear made of cotton, jeans, or other inappropriate materials.

Additionally, for safety reasons, we do not permit the wearing of accessories, including those attached to swimwear.

The primary languages on the ship are Arabic and English, our staff will be happy to serve you with those 2 languages. We also have a translator for additional assistance.

We recommend booking venues and activities in advance to ensure availability and a seamless experience.

Upon arrival on the ship, guests will receive the AROYA Daily program guide, which outlines a variety of exciting activities including theatrical shows, musical concerts, and more. We also offer an extensive program of shows and activities specifically designed for our young guests.

The majority of events and activities are included in your experience. However, certain activities and events, such as private fitness classes and dinner shows, may have an additional charge. These activities will be outlined in the AROYA Daily program guide.

The onboard team will provide you with all the necessary contact information, including the emergency number, to ensure your safety and well-being during your time on board.

Yes, VIP guests can enjoy complimentary access to the Main Dining Restaurant and the Buffet, just like other guests. Additionally, they have exclusive access to the VIP Restaurant and lounge. However, Speciality Dining may include charges.

No, VIP guests do not have their own private gyms and swimming pools.

No, however they have access to an exclusive VIP Restaurant.

We offer a wide variety of shore excursions and activities for each destination, such water activites and thrilling adventures at the Private Island.

VIP guests receive exclusive services such as butler and concierge services, luggage delivery, priority embarkation and disembarkation, and more. For more information, visit AROYA.com

VIP guests receive priority when booking tables at restaurants and reserving experiences onboard. Furthermore, they enjoy reserved seating for selected entertainment, facilitated by the dedicated VIP team onboard, including butlers and concierges.

Services that are not included in the VIP program may require additional charges.

No, smoking is only permitted in designated smoking areas

Yes, the Khuzama butler service can be assigned as either male or female, depending on availability and operational feasibility. If you have a specific preference, it is recommended to make the request prior to the cruise.

Shore Excursion, refers to organized tours or activities that passengers can participate in when their ship docks at a port of call during a cruise. It is an opportunity to explore the destination's attractions, landmarks, culture, and natural wonders under the guidance of experienced tour guides.

How to Book?

Shorex is available for booking online, contact center, & on board

Red Sea Destination Offers: (Aqaba & Sharm El Shiekh)

🏖️ Water Activities: Dive into relaxation at our exclusive Beach Clubs, offering a variety of amenities for the perfect seaside escape. Families can also make a splash at our exhilarating Waterpark, promising endless fun for all ages. For those seeking aquatic thrills, set sail on a Boat Sailing excursion to explore the vibrant underwater world through diving and snorkeling adventures.

🏛️ Historical Tours: Embark on a journey through time with our immersive historical tours. Explore iconic sites such as the UNESCO World Heritage Site, Petra, in Jordan, or delve into the rich history of Sharm El Sheikh with visits to its renowned historical museum.

🏜️ Desert Adventure: Experience the allure of the desert with our thrilling Desert Adventure. Immerse yourself in the hospitality of the Bedouins as you embark on quad rides, savor authentic Bedouin tea, interact with majestic camels, and enjoy mesmerizing entertainment shows under the twinkling desert sky.

🎭 Entertainment Experience: Be mesmerized by captivating performances featuring dance, acrobatics, and musical talents, promising evenings filled with enchantment and excitement.

🍽️ Dining/Culinary Experience: Indulge your palate with our array of dining options, offering a culinary journey through diverse cuisines and flavors from around the world.

🏙️ City Tour: Discover the charm of old towns and iconic landmarks with our immersive City Tours, offering insights into the rich cultural heritage and vibrant communities of our destinations.

🚶 Relaxation and Shopping: Take a leisurely stroll through famous areas, soak in the local ambiance, and browse through bustling markets for unique treasures and souvenirs to commemorate your journey.

Stay tuned for exclusive updates on our tailor-made tours, meticulously crafted to create unforgettable experiences for our valued guests!

Wheelchairs are not provided for excursions. Guests are advised to bring their own wheelchairs if needed. It's important to note that not all excursions are wheelchair accessible, so it's recommended to inquire about accessibility beforehand.

No, the parking facilities at ports will require fees.

No, a passenger can't join the cruise and check-in from the next city along the same itinerary route

No, fishing and diving are not permitted onboard, however, they can participate in similar actvities ashore, in some ports.

This will be considered as a NO SHOW and the Terms and Conditions apply.

Yes, there are designated facilities for handling the procedures related to guests with special needs.

Guests can reach out to the Shore Excursions team or contact Guest Services onboard to resolve the issue

Yes, guests are allowed to bring these items onto the ship. However, it is recommended to bring smaller sizes of these items due to limited space in the drawers. It's important to note that essential bathroom amenities, including shampoo, conditioner, and shower gel, are provided in all room categories.

Yes, guests can bring their own baby carrier and stroller

Yes, we offer complimentary baggage delivery from the terminal to the door of the cabin and vice versa.

If you arrive late, it will be considered a no-show, and the procedures listed within our Terms and Conditions will apply. To avoid cancellation of your reservation, please make sure to check in on time. Your prompt arrival helps ensure a smooth start to your experience!

The majority of facilities throughout the ship are easily accessible with mobility devices. However, please note that wheelchair assistance is provided specifically for embarkation and disembarkation, where staff members are available to assist as wheelchair pushers

Yes, there is 1 pool and 1 jacuzzi on board that are equipped with ADA lifts.

We have a dedicated medical team prepared to respond to any medical emergencies. In the event of an emergency, guests can dial the emergency number, 911, from any public or in-room phone, and the medical team will promptly respond. We advise guests to ensure they have appropriate medical insurance coverage for their peace of mind and well-being.

Currently, we do not have a dedicated butler or assistant specifically for guests with special needs. However, we do encourage guests with special needs to meet with the designated officer at the beginning of the cruise. This allows our team to gather information about any specific needs the guest may have. it is recommended to provide this information during the booking process to ensure that we are fully prepared to offer the best possible experience for each guest.

Yes guests are allowed to bring their own medications, however, kindly make sure to have your prescriptions readily available incase it is needed.

Yes, Guests can bring their wheelchairs with them.

Yes, electronic cigarettes are allowed in designated smoking areas only.

Yes, only electric shaving machines are permitted, however, blades aren't allowed on board.

No, sharp objects are not allowed on board, please refer to the prohibited items policy available on www.AROYA.com

For more details on what is allowed on-board, please refer to the prohibited items policy available on www.AROYA.com

No, drones are not allowed on board, please refer to the prohibited items policy available on Aroya.com

As per ZATCA, the number of allowed cigarette packs are 2 packs.

For more details on what is allowed on-board, please refer to the prohibited items policy available on www.AROYA.com

Yes, an employee can make a reservation for a family member or a friend. However, it is important to ensure that all the information provided during the reservation process is accurate.

No, pets are not allowed onboard.

Please refer to the Terms and Conditions.

Further information will be provided once the programs are activated.

Further information will be provided once the programs are activated.

Currently, guests are not required to present their personal health passport to verify their vaccination status or the number of doses administered.

The required documents for boarding the ship include a passport for international trips and a national ID/Iqama for local trips within Saudi Arabia. Residents must also ensure they have valid exit/re-entry visas. For specific visa requirements, please refer to the visa requirements page on our website.

Please refer to the Terms and Conditions.

You will need to bring your KSA National ID, or KSA Iqama.

Please refer to the Terms and Conditions.

Yes, it can be done through "Manage my booking" section on the website, or by calling customer service center or Agent. Cancellation policy applies, please refer to the Terms and Conditions.

It is not possible to swap reservations with another person on the day of departure. Please contact our customer service center in advance for any necessary changes or modifications to your reservation.

Unfortunately, we do not offer refunds or allow the usage of onboard credit (OBC) if it is not fully utilized during the trip.

Unfortunately, we do not offer refunds or allow the usage of onboard credit (OBC) if it is not fully utilized during the trip.

We currently accept Visa, Mastercard, and Mada. Other payment methods such as Amex, Tabby, Sadad, Apple Pay, and STC Pay may be added in the future.

We currently accept Visa, Mastercard, and Mada. Other payment methods such as Amex, Tabby, Sadad, Apple Pay, and STC Pay may be added in the future.

Please refer to the Terms and Conditions.

Guests must ensure that all visas are valid before departure.

Refunds for canceled bookings typically take 3-9 days for local banks and 10-14 days for international banks. Please note that exact timelines may vary (TBC). Contact our customer service center for more information.

Please refer to the Terms and Conditions.

No, Khuzama is exclusive for VIP guests only.

Please refer to the Terms and Conditions.

Yes, at each port of call, all guests are welcome to disembark the ship to discover and enjoy the culture and attractions of each destination.

Guests are welcome to bring their own cameras and capture their experience while making sure not to show the other guests for privacy purposes

Our selection of accessible cabins provides (according to the American Disabilities Act called ADA) special features for guests with physical disabilities. We ask for your kind understanding, that several activities and offers on board may not be suitable for guests with respective disabilities.
Kindly contact our AROYA Call Center for any further information.

Enjoy our rich, multi-sensory interactive 4DX Cinema attraction (Deck 17 aft), that uses cutting edge technology and special effects to ensure a superior guest experience for group playing up to 8 passengers. No reservation required; surcharge applies.

To meet your need for peace and quiet, we have reserved several areas exclusively for adults only. Guests 18 years and over can enjoy Sky Pool (Deck 18), Al Matal on Deck 19, The Legends Sports Lounge (Deck 8) as well as the nightclub Beats (at evening hours - Deck 17). From time to time, other areas on board may be exclusively reserved for adults, please refer to the daily program and the digital signage.

We are pleased to offer gluten-free, vegetarian, no-sugar-added and dairy-free offerings within our restaurants. Dietary special requests are available with no additional charge within the reservation process. Please notify the service staff while ordering.

Our video arcade (Deck 16) provides a huge variety of games and is open to players of all ages (recommended from 5 years above, require a certain body height to play), all night and all day. Challenge your friends to a game, or just see if you can beat the top score. Games can be paid at each device with your cabin card. Surcharge applies.

We strongly recommend downloading and installing our AROYAApp before departure - it will be your digital assistant throughout the cruise and provides useful features including online check-in, the daily program, bookings for shore excursions, for table reservations in specialty restaurants and many more options. Detailed information will be shared prior to embarkation.

For our youngest guests, but also for you as parents, we want to make the cruise as pleasant as possible. On request and subject to availability we do offer and prepare baby cribs in your cabin (please note that some cabins are exempted due to limited space available, which may depend on occupancy). Our room service and restaurant waiters are ready to help and ensure that you can warm up baby milk and food.

We do offer a wide selection of bars and lounges on board, all with different regional and international specialties. Whether you are looking for a sweet treat, specialty coffee, signature drinks or want to enjoy a shisha or cigars - you are sure to find what you are looking for.

Please contact the Guest Services staff if you want to arrange a surprise in case you are celebrating your birthday or anniversary during your cruise.

In our games lounge Al Diwaniyah (Deck 7) we provide a selection of board games and card games including Baloot tables. Board games will be provided in the Saudi Roastery / Bon (Deck 6). As a special feature we are offering a private Baloot Table room for four people (Deck 6) – reservations can be made by your AROYAApp.

All guests in our Suites & Villas will enjoy our butler service. No matter what your wish is, we will try to fulfill it and make your stay as pleasant as possible. Guests of the Villas enjoy a 24-hrs butler service while all other suite guests enjoy a butler service during operational hours.

If you would like to rebook your cabin up to 48 hours prior to ship’s departure, please contact our AROYA Call center. After ship’s departure, you may contact Guest Services on board for paid upgrade availabilities.

Put your strength and agility to the test the rock-Climbing wall (Deck 18).
The wall is suitable for kids (over 140 cm), beginners as well as experienced
climbers. You will be instructed and supervised by the crew; a reservation is not necessary.

All Passengers should ensure that their clothing and accessories are respectful to fellow passengers and are respectful of the relevant local culture and applicable law. Specifically, items worn during the cruise should be modest and should not contain any message or image that may be considered offensive or contain nudity, profanity, sexual innuendo/suggestions. In addition, clothing and accessories should not promote negative ethnic or racial commentary, or hatred or violence in any form. Please parallel refer to our general terms and conditions. Please find the link to AROYA Guest Health, Safety and Conduct Policy.

The Khuzama Lounge, exclusively for our VIP guests staying in Suites and Villas, welcomes you on deck 16. Here, you can savor a variety of premium offerings, including specialty coffees, drinks, and bites. You may make reservations at our specialty restaurants, indulge in spa treatments, and embark on exciting shore excursions. Additionally, delight in live performances that enhance your luxurious experience. Our dedicated team is ready to provide any assistance and information you may need.

For conferences, meetings, events or festivities, we offer a selection of suitable rooms on deck 5 with capacities from 4 to 30 people. For reservations and detailed arrangements, ideally contact AROYA Call Center up to 48 hours prior to departure, but spontaneous bookings are also possible on board (subject to availability).

All cabins are equipped with a special selection of amenities. Our Suites & Villas have a particularly large and high-quality selection of amenities. Detailed information can be found on our website under the respective cabin category description.

Please always carry your AroyaPass, as it provides essential functions for your journey. Issued during embarkation, the AroyaPass allows you to sign in and out at the gangway, access your cabin, make onboard payments, and serve as your ID both on board and in port. Additionally, it displays key safety information, including your assembly station and the ship’s contact number. For added convenience, wristbands with the same features are available for purchase at Guest Services.

Within the cabins we do provide our guests daily with fresh drinking water free of charge, starting from four bottles per cabin per day for regular cabins, six for Suites and unlimited water for Villas. Within the complimentary venues (Al Waha Main Dining, Amwaj Buffet and Dallah Café) we do provide a selection of included drinks from our self-service stations including drinking water.

Film lovers are in the right place with us on board - enjoy film evenings with your family and friends on a warm summer night on deck or in our indoor AROYA Theatre - for more information, please refer to the daily program on board!

You will find plenty of entertainment onboard our vessel for guests of all ages, from outdoor facilities such as waterslides, climbing wall, rope course or minigolf to indoor recreation such as evening shows, Arcade & VR-Games, an Escape Room as well as a huge, supervised Teens and Kids Area. For more information on daily activities and their opening times, please refer to the Aroya Program. Most activities are already included in the cruise price, so you just need to pick and choose the ones you want to do. Surcharge may apply depending on activity.

All relevant port specific and necessary information will be provided to you a day prior to disembarkation. This will include your allocated disembarkation time. Khuzama guests benefit from preferential embarkation and disembarkation.

The dress code guidelines are designed to ensure a comfortable and respectful environment for all guests. When visiting public areas, guests are expected to dress appropriately, with smart casual attire being the preferred choice for most venues and times. Swimwear is strictly reserved for pool decks and is not allowed inside restaurants, indoor bars, or lounges. In certain dining venues, formal attire may be required, so it’s always good to check in advance.

During dinner hours, specific clothing restrictions apply in the Main Dining and Specialty Dining rooms. Shorts, sportswear, and sleeveless t-shirts are not considered appropriate during these times. Guests are also encouraged to dress modestly and avoid public displays of affection to maintain a respectful atmosphere.

Certain types of clothing are deemed inappropriate for public venues. This includes undergarments and night garments, as well as any clothing that might offend public morality or promote racial emblems, depravity, or nudity. These guidelines help ensure that everyone can enjoy their time in a comfortable and respectful setting.

Please ensure to download the AROYAApp from the App Store before embarkation to retrieve your digital boarding pass. The digital boarding pass as well as your passport are needed during the check-in
process at the port terminal.

Terminal location, parking information, check-in- and departure time as well as further important information will be communicated in advance of your cruise.

After dropping off your luggage (kindly see further info at “Luggage” below) you will be checked-in at the terminal, receive your onboard cabin card (AroyaPass) and will finally pass security and immigration before embarking the vessel at the gangway security.

All cruise ships are equipped with regularly maintained and inspected lifeboats, life rafts and individual lifejackets for adults and kids on board, plus a specified minimum additional capacity. Our crew undergoes regular extensive safety training and drills for emergency situations, including the evacuation of a ship. In any case of emergency immediately dial 911 from any phone on board and / or inform the next crew member!

To meet your special needs for privacy at the pool, we have reserved the front ship Sky Pool (Deck 18) for women only from 9 am to 1 pm daily. No kids, no husband, just you and your adult female friends. Times might be subject to change and will be communicated within the digital signage on board. As far as possible, we will also ensure that no male staff are employed in this area during these times.

Find out about our future cruises and enjoy special offers when you book your next cruise while on board. Contact our sales staff in their future cruise sales office (Deck 6) next to the Guest Services area.

Our gym area is free of charge and located at Deck 15 and is equipped with the latest fitness devices. Please refer to the daily program for opening times. We also offer a range of courses and activities for a fee.

To keep you as fully informed as possible about the wide range of venues, offers and activities on board, we mainly provide you with the following information channels on board - Guest Services staff, AROYAApp, cabin telephone, cabin TV, digital screens in the public areas. In addition, the entire crew will be happy to answer your questions at any time. In order not to disturb you unnecessarily, announcements in public areas and within cabins will occur only in important cases and emergencies.

The vessel features the Sailors´ Shore, a particularly large kids’ area - divided into age groups (Nursery 6-24 months, 3-6 years, 7-12 years), supervision is provided by our especially skilled kids team in separated areas on Deck 5. Here you will also find the kids cooking school, the kids workshop as well as the Sailors´ Bridge (a bridge simulation room with multiple games) and the Sailors´ Stage (a children's theatre) – all features for surcharge. We recommend making a reservation for all areas at the Sailors´ Shore Reception Desk (Deck 5) or via the AROYAApp once you are on board.

The main languages spoken onboard are Arabic and English. Please note, that not all crew members speak or understand Arabic – nevertheless, we try to ensure that crew members in key positions are fluent in Arabic. Signages and other written information are provided in Arabic and English.

Our Khuzama guests (Guests staying in Suites and Villas) benefit from late check-out upon request. All late check-out requests are subject to availability and will be reviewed on a case-by-case basis.

We do offer laundry and dry-cleaning services on board, further information and the price list are provided in the cabin. Khuzama guests benefit from
packages included in the cruise price. Suites will receive a complimentary laundry package per suite. Villas will receive a complimentary laundry package per person. Royal Villa guests will receive unlimited free laundry.

Our loyalty program is still under development – once implemented, we will let you know to ensure you will be able to benefit from attractive advantages. Any cruises you take before the program goes live will be taking into consideration on your cruise count profile.

All missing items will be taken to the Guest Services Desk, where items will be logged for tracking purposes.

Passengers are encouraged to limit their checked luggage to two suitcases and two pieces of hand luggage per passenger. However, the maximum amount of luggage in each cabin must not exceed 8 pieces total for all passengers in the same cabin. Exceeding limitations will not be accepted at check-in for the cruise. Please note the baggage restrictions of your airline in parallel. Any luggage must be stowed safely in your cabin, where there is limited storage space - regular suitcases can be stored under the bed. Luggage should be clearly labelled with your name, cabin number, day of embarkation and contact number. Unlabeled checked luggage will be labelled in the port terminal during the embarkation process and delivered by the crew to your cabin. Likewise, suitcases are collected on the last night of your cruise and need to be collected in the port terminal.

Please ensure carrying any necessary medication, valuables, toiletries, important documents and further need-to-have items in your separate hand luggage. For security reasons, AROYA Cruises reserves the right to carry out baggage checks if necessary. An overview of prohibited items on board can be found under “Prohibited Items”.

For any case of medical emergencies we do provide a well-equipped Medical Centre, supervised by the ship’s doctor and his professional medical team. In case of emergency, call 911 from any public or in-cabin phone or contact a crew member. Separate from emergencies, medical services are carried out during the regular opening hours for a fee - prices are published on board. We do recommend purchasing travel & health insurance in advance of your cruise, as you can ask the insurance company for later reimbursement.

Please ensure to bring your own medication on board, in sufficient quantity for the duration of the cruise - it should be carried in your hand luggage. The on-board Medical Clinic provides medication for emergencies only and does not function as a pharmacy. Travel sickness tablets are available free of charge on request at the Guest Services area.

We do offer a variety of Minibar packages (soft drinks, juices and snacks) which can be purchased online prior to embarkation or anytime on board.
In all Suites the Minibar is already stocked and included in the cruise price, any refill can be purchased on board. For Villas we do provide free of charge refills.

You can watch a constantly changing selection of classic films and current blockbusters in your cabin via the Smart TV – applicable charges will be booked to your onboard account.

For babies aged 6 months – 2 years we do provide surcharge nursery services within the Kid’s area on Deck 5. Ensure to make a reservation once on board and enjoy worry-free time while our trained staff look after your little ones.

Please ensure to register your credit card details Mastercard, Visa, Mada Debitcard (with Mastercard Logo), for onboard payments in our AROYAApp prior to departure. All purchases on board will be automatically charged to your onboard cabin account, all postings will be done by tap & pay through your cabin card, which you receive during the embarkation process. All postings require your digital signature. On disembarkation day, we will debit your onboard charges to your registered credit card, the invoice will be sent to your email - we do not accept cash payments. Within your cabin TV you will be able to view your postings and cabin account, alternatively kindly contact the Guest Services team. Onboard postings will be in USD and your final invoice will be settled in USD, but you will find most price information in SAR, too.

A pillow menu is available for Villa guests only - please ask your butler or cabin stewardess, who will be happy to help you choose the right pillow.

Our Cruise Department is happy to keep you regularly informed about the highlights of the next port of call, tips for excursions and additional important information. Find out in the daily program on board, where and when the Port Talks take place.

Any guests wanting to pray during the cruise, may do so in the male and female prayer rooms located on Deck 5. Prayer mats are also provided in all cabins. As the ship faces different directions depending on the itinerary, we recommend using a Qibla App on your own mobile.

Whether there is a meeting, company event, anniversary, birthday party or similar - we will be happy to host and organize your private group event on board. Depending on the size of your group, we can offer and reserve special facilities on board as well as meeting rooms in our Business Centre for your exclusive use. For further information and offers, kindly contact our Customer Call Centre before departure; for enquiries during the cruise, please contact our Events and Groups Coordinator.

Within our responsibilities we do take special care of the safety and security of our passengers, crew and vessel. Dangerous objects as e.g. firearms, ammunition, drones, knives, blades, shishas, charcoal, heating elements as well as flammable and explosive materials are strictly prohibited to carry on board. All persons and luggage will be screened by the port and gangway security. Any prohibited items confiscated, passenger access may be denied, and the local authorities may be contacted. It is also forbidden to carry any kind of drugs or alcohol on board, same applies for food and beverages (except of packed dry food as e.g. cookies or chips).

In order not to disturb you unnecessarily, announcements in public areas and within cabins will occur only in important cases and emergencies. This means that there are no announcements for shore excursions or any other activities on board. Necessary information on times and meeting points can be found on the booking confirmation itself.

We are more than happy to receive your feedback about your overall cruise experience and service quality on board after as well as during the cruise.

Our concierge is happy to assist you in organizing a rent-a-car, a transfer or limousine service.

Two complimentary restaurants are included in the travel fare (Amwaj Buffet, Deck 16 and Al Waha – Main Dining, Deck 7 & 8), we offer you a wide selection of surcharge specialty restaurants on board. While the restaurants included do not require reservations, we do recommend reservations on board for the specialty restaurants, which can be made by the AROYAApp.

We provide a 24-hour room service on board. The menu is provided in your cabin, orders can be placed by phone. For our Khuzama guests the room service is complimentary.

Do not miss this experience and take on the challenge of navigating the outdoor ropes course (Deck 18) then catch a ride on the thrilling zipline above the ocean. Kids can choose to "walk the plank" at the same height for a similar challenge.

According to SOLAS (international convention for “Safety Of Life At Sea”) you need to take part in a mandatory safety and emergency drill before departure. We will inform you what to do in case of emergency and how to wear your life jacket. Within your cabin TV you will find a video with all necessary safety instructions, too – on the back of your cabin door you will find information about the escape routes and your muster station. Babies and infants below 13 years will receive a wristband mentioning the muster station to wear during the complete cruise – that helps our staff to escort them to the respective muster station, if they are not accompanied by their parents in case of emergency.

Within our responsibilities we do take special care of the safety and security of our passengers, crew and vessel. Our specially trained security crew takes care of security on board, supported by a camera surveillance system, and are authorized to intervene in cases of suspicion or emergency. The vessel is equipped with a digital access control system (which requires your cabin card to pass), x-ray screening for luggage as well as metal detectors. We reserve the right to carry out handbag and luggage checks.

With over 1.400 m² of space on Deck 6 and Deck 7, we offer a comprehensive onboard shopping experience for you – another 150 m² retail area are implemented in the Khuzama area on Deck 16 and reserved exclusively for our suite guests. Besides ladies and men’s fashion, we do offer a wide selection of watches, jewelry, parfums, leather goods, sunglasses, accessories and souvenirs. A Kid´s shop, Souk with local brands and convenience store completes the wide range.

Look forward to new excursion experiences every day - whether it is a day at the beach, a water park visit, a sightseeing- or shopping tour, we offer something for everyone. You can conveniently book our shore excursion packages in advance of the cruise via our website, but bookings can also be made on board. We are also happy to organize private excursions with your own guides for you and your family on board on request.

There is never a dull moment on board with its vast selection of shows and entertainment events. Enjoy our tailormade daily shows in the AROYA Theatre (Deck 7) dedicated for kids, adults and families as well as plenty of roaming acts in several venues throughout the day. Daily show topics and times will be communicated by digital signage and within the daily program.

Smoking (referring to cigarettes, cigars, all types of electronic vaping as e-cigarettes, vapes, mods, pipe smoking, etc.) is not permitted in cabins, on cabin balconies and anywhere else on board, unless indicated as dedicated smoking areas by respective signage. Do not throw cigarette butts or anything else overboard. Violations are punishable by severe penalties and can lead to disembarkation. We are happy to offer Shishas in selected venues like The Legends Sports Lounge (Deck 8), the Beats Bar (Deck 17), the Zen Pool Bar (Deck 18) and the Al Matal Lounge (Deck 19). Cigar lovers meet in the Havana Lounge on Deck 8.

At Blossom by AROYA, we pay homage to Saudi Arabian culture and natural beauty. Beyond a mere sanctuary for relaxation, our blooming paradise is rooted in the philosophy that beauty, well-being, generosity, and loyalty extend to the core. Select from a wide range of treatments and offers in our Blossom Beauty-Salon (Deck 7), Blossom Spa, Blossom Beauty Clinic and Barber (all Deck 15). With the Blossom Private Spa, you can reserve your personal luxurious private Thermal Suite (Deck 18) - an exclusive retreat for families to experience deep relaxation. We recommend reserving your treatments online before your cruise, bookings on board can be made at the Blossom SPA reception (Deck 15). Further details about our SPA & Wellness treatments and offers can be found on our website.

activities such as basketball, tennis, Pickle-ball or football. We will inform you about regular tournaments during the cruise via our daily cruise program. Jogging can be done on our dedicated Jogging Track (Deck 17). An innovative minigolf experience for the whole family awaits you on Deck 18. Do not forget to pack your sportswear.

While the Zen Pool (Deck 18) is dedicated for adults only (respectively for women only from 9 am to 1 pm daily), families and kids are highly welcome at the Main Pool on Deck 16. Around the Main Pool you will find sunbeds and seating areas on Deck 16 and 17, and towels will be provided. Your children will love the Kids Splash Zone (Deck 16) next to the Main Pool. Our staff will supervise the pools and waterslides, but there is no lifeguard on duty. Please ensure to bring your slippers or flip-flops.

Table reservations for the specialty restaurants can be made via the AROYA Guest App, by telephone or in person with the Maître in the selected restaurant itself or via the Food & Beverage Services Desk located on Deck 8. At this desk we also assist you to gain an overview of the various restaurants, their culinary specialties, menus and promotions.

Entertainment is guaranteed - in addition to the Arcade Area (Deck 16 / charged per game) the 13–18-year-olds among our guests will find their own in- and outdoor area in the Teens Escape (Deck 17) supervised by our specially trained staff - where video games, pool billiards, air hockey, football, table tennis and many more fun games and activities are available free of charge.

The telephone in your cabin can be used both for internal calls on board (e.g. Guest Services or from cabin to cabin) and for external calls ashore. External calls will be charged to your on-board account, the costs per minute can be found within the telephone directory. At sea, you can make and receive calls via our ship's own mobile phone network - depending on your mobile phone contract, different connection costs may apply for outgoing and incoming mobile phone calls, which will be charged to your mobile phone bill.

Try out our exciting virtual reality games (surcharges apply) in the Glitch Area (Deck 17 right next to the Teens Area), our staff will introduce you to the games and devices.

We keep a few wheelchairs on board for emergencies only - for your own daily use, please bring your own wheelchair or other walking aids on board. Due to safety reasons, any wheelchairs or walking aids need to be stored in your own cabin. Depending on the degree of mobility impairment, we strongly recommend that you bring an accompanying person on board - the crew can only provide temporary assistance, subject to availability.

Wi-Fi is provided throughout the vessel, we are offering a selection of Wi-Fi-Packages, which can be purchased by the AROYAApp. Surf & Stream Wi-Fi (2 devices) is already included for Khuzama Guests, when booking a Villa, Suite guests have included the Surf-Package (2 devices). The simple usage of the AROYAApp with related booking features does not require to purchase any Wi-Fi-Package.