Frequently Asked Questions

Only certain facilities on-board are available for your convenience 24/7.

Yes, AROYA Cruises has a dedicated nursery for kids between the ages 6 months to 24 months.

Yes, we provide child-friendly chairs in our restaurants.

Yes, we do have designated time slots for women-only in the pool.

Yes, water games are available for both children and adults.

Yes, shisha is offered in some selected lounges and cafés, which you can find listed on the menu.

All facilities and venues are available on www.AROYA.com, their respective operating hours will be shared soon.

The Medical Center is conveniently located on Deck 5. It is fully equipped and operated by a committed medical team, providing a level of care that matches reputable onshore medical facilities. Whether dealing with minor injuries or more pressing health concerns, our medical team is prepared to deliver attentive and proficient care.

Yes, AROYA Cruises is committed to ensuring a comfortable and inclusive experience for all guests. We provide Special Needs Staterooms (ADA) and offer special equipment to accommodate individuals with disabilities, including those with hearing or visual impairments.

Yes, we offer business owners dedicated meeting and conference rooms onboard AROYA Cruises. These rooms are equipped with state-of-the-art technology and services to ensure a productive and seamless experience while sailing with us.

Certainly! We have a library located on Deck 6 onboard the ship.

We have a spacious dedicated children's area, the largest of its kind. It is divided into age groups and features the Sailor's Workshop, the Chefs Academy, and more venues offering limitless opportunities for fun and enjoyment. For more information about our Kids and Teens Venues, please visit our wesbite.

Yes, the pharmacy is in the Medical Clinic on Deck 5.

We offer baby cribs and linen upon guest request. You can request them during the booking process or while onboard. Kindly note that availability is limited.

Hand towels, bath towels, and face cloths are provided in your cabin for your convenience. Pool towels can be found at the Pool towel stations located on the pool deck. Additionally, suites and cabins are equipped with pool towels for your use. Guests may also use the ship pool towels when going ashore to the

Yes, slippers are available only in the suites and villas.

Yes, guests are allowed to bring food and beverages into AROYA cabins and suites. They can also order from our diverse menu through room service.

All cabins are equipped with both Type G and Type C charging outlets for your convenience.

Upgrades are available for a fee and are subject to availability. To inquire about prices and availability, please visit Guest Services one hour after the ship departs.

Room service is charged for regular cabins, and it is complimentary for Suites and Villas only (with additional fees for ordering from Specialty restaurants).

Your package includes all main meals from breakfast to dinner. Enjoy a variety of complimentary dining options onboard AROYA.

Smoking is prohibited inside restaurants, it is only allowed in designated areas.

Baby food is not available on board. However, we do offer a specially curated Kids Menu for children aged 3 and above.

1. Brewed Coffee

2. Self-service Water from dispensers

3. Soda (from soda dispensers)

4. Juice options from the dispenser (orange, apple, pineapple, still & sparkling water)

5. Powdered hot chocolate

6. Hot water dispenser for tea bags (English breakfast, Green Tea)

Yes, AROYA Cruises provide Iftar and Suhoor meals for guests during the holy month of Ramadan

The Details of our Spa services and menus will be available soon.

The details of our Internet packages will be available soon.

Adds-on will be added to the offerings on our websites and all guests will be notified about any new offers and updates.

Yes,we provide paid babysitting services at the nursery for children aged 0-2 years. Additionally, we have three separate kids venues catering to different age groups: one for children aged 3-6, another for ages 7-12, and a dedicated teens club for those aged 13-17.

We offer a wide range of entertainment on board, between shows, activites, and more. We also have many options for specality dining. For more information, visit www.AROYA.com

Adds-on will be added to the offerings on our websites and all guests will be notified about any new offers and updates.

Currently, VIP add-ons are not available. However, we are actively working on introducing these features in the near future.

At AROYA Cruises, we have a smart casual dress code recommendation for most venues and times, although we don't enforce a specific dress code. Here are some guidelines to follow:

1. Avoid swimwear, wet clothes, and bathrobes in restaurants and indoor bars and lounges.

2. For dinner hours (19:00 - late), refrain from wearing shorts, sportswear, and sleeveless t-shirts in the Main Dining and Specialty Dining rooms.

3. Dress modestly, refrain from public displays of affection, and use appropriate language and gestures.

4. Please avoid wearing underpants, night garments, nightgowns, attire that violates public morality, clothing with racial emblems, or outfits that promote depravity and nudity in public venues.

We appreciate your cooperation in adhering to these guidelines.

To ensure safety and appropriateness, we kindly ask that all swimwear be made of nontransparent, water-friendly materials. Please refrain from wearing swimwear made of cotton, jeans, or other inappropriate materials.

Additionally, for safety reasons, we do not permit the wearing of accessories, including those attached to swimwear.

The primary languages on the ship are Arabic and English, our staff will be happy to serve you with those 2 languages. We also have a translator for additional assistance.

We recommend booking venues and activities in advance to ensure availability and a seamless experience.

Upon arrival on the ship, guests will receive the AROYA Daily program guide, which outlines a variety of exciting activities including theatrical shows, musical concerts, and more. We also offer an extensive program of shows and activities specifically designed for our young guests.

The majority of events and activities are included in your experience. However, certain activities and events, such as private fitness classes and dinner shows, may have an additional charge. These activities will be outlined in the AROYA Daily program guide.

The onboard team will provide you with all the necessary contact information, including the emergency number, to ensure your safety and well-being during your time on board.

Yes, VIP guests can enjoy complimentary access to the Main Dining Restaurant and the Buffet, just like other guests. Additionally, they have exclusive access to the VIP Restaurant and lounge. However, Speciality Dining may include charges.

No, VIP guests do not have their own private gyms and swimming pools.

No, however they have access to an exclusive VIP Restaurant.

We offer a wide variety of shore excursions and activities for each destination, such water activites and thrilling adventures at the Private Island.

VIP guests receive exclusive services such as butler and concierge services, luggage delivery, priority embarkation and disembarkation, and more. For more information, visit AROYA.com

VIP guests receive priority when booking tables at restaurants and reserving experiences onboard. Furthermore, they enjoy reserved seating for selected entertainment, facilitated by the dedicated VIP team onboard, including butlers and concierges.

Services that are not included in the VIP program may require additional charges.

No, smoking is only permitted in designated smoking areas

Yes, the Khuzama butler service can be assigned as either male or female, depending on availability and operational feasibility. If you have a specific preference, it is recommended to make the request prior to the cruise.

Shore Excursion, refers to organized tours or activities that passengers can participate in when their ship docks at a port of call during a cruise. It is an opportunity to explore the destination's attractions, landmarks, culture, and natural wonders under the guidance of experienced tour guides.

How to Book?

Shorex is available for booking online, contact center, & on board

Red Sea Destination Offers: (Aqaba & Sharm El Shiekh)

🏖️ Water Activities: Dive into relaxation at our exclusive Beach Clubs, offering a variety of amenities for the perfect seaside escape. Families can also make a splash at our exhilarating Waterpark, promising endless fun for all ages. For those seeking aquatic thrills, set sail on a Boat Sailing excursion to explore the vibrant underwater world through diving and snorkeling adventures.

🏛️ Historical Tours: Embark on a journey through time with our immersive historical tours. Explore iconic sites such as the UNESCO World Heritage Site, Petra, in Jordan, or delve into the rich history of Sharm El Sheikh with visits to its renowned historical museum.

🏜️ Desert Adventure: Experience the allure of the desert with our thrilling Desert Adventure. Immerse yourself in the hospitality of the Bedouins as you embark on quad rides, savor authentic Bedouin tea, interact with majestic camels, and enjoy mesmerizing entertainment shows under the twinkling desert sky.

🎭 Entertainment Experience: Be mesmerized by captivating performances featuring dance, acrobatics, and musical talents, promising evenings filled with enchantment and excitement.

🍽️ Dining/Culinary Experience: Indulge your palate with our array of dining options, offering a culinary journey through diverse cuisines and flavors from around the world.

🏙️ City Tour: Discover the charm of old towns and iconic landmarks with our immersive City Tours, offering insights into the rich cultural heritage and vibrant communities of our destinations.

🚶 Relaxation and Shopping: Take a leisurely stroll through famous areas, soak in the local ambiance, and browse through bustling markets for unique treasures and souvenirs to commemorate your journey.

Stay tuned for exclusive updates on our tailor-made tours, meticulously crafted to create unforgettable experiences for our valued guests!

Wheelchairs are not provided for excursions. Guests are advised to bring their own wheelchairs if needed. It's important to note that not all excursions are wheelchair accessible, so it's recommended to inquire about accessibility beforehand.

No, the parking facilities at ports will require fees.

No, a passenger can't join the cruise and check-in from the next city along the same itinerary route

No, fishing and diving are not permitted onboard, however, they can participate in similar actvities ashore, in some ports.

This will be considered as a NO SHOW and the Terms and Conditions apply.

Yes, there are designated facilities for handling the procedures related to guests with special needs.

Guests can reach out to the Shore Excursions team or contact Guest Services onboard to resolve the issue

Yes, guests are allowed to bring these items onto the ship. However, it is recommended to bring smaller sizes of these items due to limited space in the drawers. It's important to note that essential bathroom amenities, including shampoo, conditioner, and shower gel, are provided in all room categories.

Yes, guests can bring their own baby carrier and stroller

Yes, we offer complimentary baggage delivery from the terminal to the door of the cabin and vice versa.

If you arrive late, it will be considered a no-show, and the procedures listed within our Terms and Conditions will apply. To avoid cancellation of your reservation, please make sure to check in on time. Your prompt arrival helps ensure a smooth start to your experience!

The majority of facilities throughout the ship are easily accessible with mobility devices. However, please note that wheelchair assistance is provided specifically for embarkation and disembarkation, where staff members are available to assist as wheelchair pushers

Yes, there is 1 pool and 1 jacuzzi on board that are equipped with ADA lifts.

We have a dedicated medical team prepared to respond to any medical emergencies. In the event of an emergency, guests can dial the emergency number, 911, from any public or in-room phone, and the medical team will promptly respond. We advise guests to ensure they have appropriate medical insurance coverage for their peace of mind and well-being.

Currently, we do not have a dedicated butler or assistant specifically for guests with special needs. However, we do encourage guests with special needs to meet with the designated officer at the beginning of the cruise. This allows our team to gather information about any specific needs the guest may have. it is recommended to provide this information during the booking process to ensure that we are fully prepared to offer the best possible experience for each guest.

Yes guests are allowed to bring their own medications, however, kindly make sure to have your prescriptions readily available incase it is needed.

Yes, Guests can bring their wheelchairs with them.

Yes, electronic cigarettes are allowed in designated smoking areas only.

Yes, only electric shaving machines are permitted, however, blades aren't allowed on board.

No, sharp objects are not allowed on board, please refer to the prohibited items policy available on www.AROYA.com

For more details on what is allowed on-board, please refer to the prohibited items policy available on www.AROYA.com

No, drones are not allowed on board, please refer to the prohibited items policy available on Aroya.com

As per ZATCA, the number of allowed cigarette packs are 2 packs.

For more details on what is allowed on-board, please refer to the prohibited items policy available on www.AROYA.com

Yes, an employee can make a reservation for a family member or a friend. However, it is important to ensure that all the information provided during the reservation process is accurate.

No, pets are not allowed onboard.

Please refer to the Terms and Conditions.

Further information will be provided once the programs are activated.

Further information will be provided once the programs are activated.

Currently, guests are not required to present their personal health passport to verify their vaccination status or the number of doses administered.

The required documents for boarding the ship include a passport for international trips and a national ID/Iqama for local trips within Saudi Arabia. Residents must also ensure they have valid exit/re-entry visas. For specific visa requirements, please refer to the visa requirements page on our website.

Please refer to the Terms and Conditions.

You will need to bring your KSA National ID, or KSA Iqama.

Please refer to the Terms and Conditions.

Yes, it can be done through "Manage my booking" section on the website, or by calling customer service center or Agent. Cancellation policy applies, please refer to the Terms and Conditions.

It is not possible to swap reservations with another person on the day of departure. Please contact our customer service center in advance for any necessary changes or modifications to your reservation.

Unfortunately, we do not offer refunds or allow the usage of onboard credit (OBC) if it is not fully utilized during the trip.

Unfortunately, we do not offer refunds or allow the usage of onboard credit (OBC) if it is not fully utilized during the trip.

We currently accept Visa, Mastercard, and Mada. Other payment methods such as Amex, Tabby, Sadad, Apple Pay, and STC Pay may be added in the future.

We currently accept Visa, Mastercard, and Mada. Other payment methods such as Amex, Tabby, Sadad, Apple Pay, and STC Pay may be added in the future.

Please refer to the Terms and Conditions.

Guests must ensure that all visas are valid before departure.

Refunds for canceled bookings typically take 3-9 days for local banks and 10-14 days for international banks. Please note that exact timelines may vary (TBC). Contact our customer service center for more information.

Please refer to the Terms and Conditions.

No, Khuzama is exclusive for VIP guests only.

Please refer to the Terms and Conditions.

Yes, at each port of call, all guests are welcome to disembark the ship to discover and enjoy the culture and attractions of each destination.

Guests are welcome to bring their own cameras and capture their experience while making sure not to show the other guests for privacy purposes